PRIVACY POLICY

Updated: March 11, 2025

This Privacy Policy (“Privacy Policy” or “Policy”) applies to the website (www.cnasimvr.com) and platform operated by Learn Care Together LLC doing business as CNA Simulations (“us,” “our,” “we”), and any other interactions we have with you online, over the phone, or in person (collectively, the “Services”). By using our Services, you accept this Privacy Policy and Terms of Use, which are hereby incorporated. If you disagree with this Privacy Policy, please do not use the Services.

Below we describe the personal data we collect, how we use such data, your privacy choices, and other information.

Information Collection – Categories and Sources

We collect the following categories of personal data: 

Identifiers: contact information including your name, email address, and phone number; user name and password; 

Educational and professional information: caregiver type (e.g., if you are a home healthcare provider; status as student or instructor or administrator and title; name of school or organization; courses taken on our platform and grades received; completed hours of coursework taken on our platform; performance data for classes taken on our platform; in-person courses taken in educational institutions in connection with certifications we facilitate and hours completed in such courses; information provided by our referral sources

Financial information: payment information

Electronic and network information: your IP address and other electronic information we collect about your interactions with the platform and courses taken 

We may collect personal data from the following sources: 

  1. Visits to and interactions with our website or platform;

  2. Purchases and the use of our Services, including our courses;

  3. Instructors or educational institutions we partner with to provide our Services; 

  4. Governmental entities or their contractors, in connection with programs in which we participate such as Caring4Cal;

  5. Referral agencies or organizations; 

  6. Inquiries about taking a demo of our Services;

  7. When we are contacted with questions, requests, or feedback;

  8. People who attend events we sponsor or attend ;

  9. People who join our waiting list for future products or services, and 

  10. Sign ups for our email newsletter and alerts

We use third-party service providers to collect, store, or process your personal data. For processing payments, we will use third-party providers such as payment gateways and other payment transaction processors, and will not retain your payment information on our systems. 

Cookies and Other Tracking Technologies

In addition, we collect information regarding your visit to our website using cookies and similar technologies.  A “cookie” is a small data file transmitted from a website to your computer’s hard drive. We use cookies to help you personalize your online experience, to assist in recalling your personal data for subsequent visits, to analyze your interaction with our website, and as described in greater detail below.

We may use the following categories of cookies on our website:

  1. Strictly Necessary Cookies. These cookies are essential to enable you to move around the website and use its features. 

  2. Performance Cookies. These cookies collect information about how you use our website to help us understand how you arrive at our website, browse or use our website. 

  3. Functionality Cookies. These cookies remember your choices on our website. This information can be used to provide you with an experience more appropriate to your selections and to tailor your visits to our website. 

  4. Marketing Cookies. We may set these cookies or third parties that assist with our marketing efforts, provide more relevant advertising, track engagement with advertisements, or otherwise facilitate advertising delivery. We, and our third-party advertising partners, may also use cookies to promote third-party products and services that may interest you. 

If you do not wish to have cookies on your browser or device, you may turn them off at any time by modifying your internet browser’s settings, or you can opt-out of certain advertising cookies through industry association opt-outs.  Visit http://www.networkadvertising.org/managing/opt_out.asp to learn more. 

Google Analytics: We use Google Analytics to understand how users interact with our website and to improve our services. Google Analytics does not collect personal information unless you provide it to us. For more information about how Google Analytics collects and uses your data, review Google’s Privacy Policy.

Microsoft Tools. We also partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our Services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the frequency with which Services are accessed and other online activities. Additionally, we use this information for website optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

How We Use Your Personal Data

We collect and use your data for the following purposes:

  1. to provide you with our Services;

  2. to process your payments for goods or services;

  3. to communicate with you;

  4. to provide assistance in obtaining financial incentives in connection with our Services;  

  5. to respond to your queries or requests;

  6. for marketing and advertising; 

  7. to conduct surveys and market research;

  8. to manage our business operations and to improve our Services;

  9. to investigate any wrongdoing or abuse in relation to our Services or relating to our rights or property; 

  10. for legal purposes, including obtaining legal advice, managing disputes and risks, complying with any laws; and

  11. any other purposes that are consistent with our legal requirements.

SMS Communications & Privacy

1. SMS Messaging & User Consent

By providing your phone number, you consent to receive SMS/MMS messages from CNA Simulations related to our services, including updates, reminders, and relevant communications.

2. How We Use Your Information

Your phone number will be used solely to communicate important information about our services. We handle your information responsibly and do not share or sell mobile phone numbers to third parties for marketing purposes.

3. Opting Out

You may opt out of receiving SMS messages at any time by replying “STOP” to any message or contacting us at [insert contact method]. Standard message and data rates may apply.

4. Compliance

We comply with all applicable laws and regulations, including the Telephone Consumer Protection Act (TCPA).

Data Sharing

We share personal data with educational institutions and instructors in those institutions; governmental entities and contractors that participate in grant programs such as Caring4Cal; third parties you designate; organizations or entities we believe may be of professional interest to you.

We may also disclose your personal data as required or permitted by law to comply with a subpoena or similar legal process or government request, or when we believe in good faith that disclosure is legally required or otherwise necessary to protect our or others’ rights, property, or safety, including to law enforcement agencies, and judicial and regulatory authorities. Additionally, we may disclose your personal data to third parties to help detect and protect against fraud or data security vulnerabilities.  We may transfer or disclose your personal data to a third party in the event of an actual or proposed sale, merger, reorganization of our entity, or other restructuring. 

Third-Party Websites

Our Services provide links to websites and online resources. These links are provided for your convenience, but this Privacy Policy does not govern these websites and resources. You should carefully review the privacy policy and terms of use for any website you access through a link from our website.

Unless specifically stated, we do not intend to imply any approval, association, sponsorship, endorsement, or affiliation with any linked website. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any businesses or individuals or the content of their websites. We do not assume any responsibility or liability for any other third parties' actions, products, services and content.

International Transfers

CNA Simulations is based in the United States.  If you are an international user, the information you submit to us and that we automatically collect due to your website use may be transferred to the United States, where the privacy and data protection rules may differ from those in your country.

Information Security

To protect your personal data, we put in place reasonable security measures appropriate to the nature of the Personal Information that we collect, use, or retain.  However, we cannot fully guarantee the security of personal data from cyber-attacks, such as hacking, spyware, and viruses.  You also have a shared responsibility for information security, and you should make sure to use unique and strong passwords, not share passwords with your user accounts. Alert us if you have any concerns about the security of your account.

Your Privacy Rights

The Family Educational Rights and Privacy Act (FERPA) is a federal law that affords parents, or students over the age of 18, the right to have access certain education records, the right to seek to have the records amended, and the right to have some control over the disclosure of personally identifiable information from the education records.  To exercise your rights in this regard, contact your educational institution.  

California’s “Shine the Light” law permits California residents to request, once a year, free of charge, information about certain categories of personal data we disclosed to third parties in the preceding calendar year for those third parties’ direct marketing purposes.  

To exercise your rights, you can contact us at hello@cnasimvr.com.

Children’s Information

CNA Simulations Services are not directed to individuals under the age of 13 and we do not knowingly collect the personal data of minors under 13.

Accessibility 

If you need accessibility assistance, please contact us at hello@cnasimvr.com.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you about material changes to this Policy by placing a notice on our website. We encourage you to periodically check back and review this Policy so that you are aware of our current privacy practices.

Contact Us

If you have any questions about this Policy, please contact us at hello@cnasimvr.com.